Customer Quality Manager

 

Location: San Jose, CA

 

Responsibilities:

·         Act as the primary quality engineering support for customers to ensure their quality requirements are understood and implemented in NETGEAR.
·         Prepare quality reports and present quality data during customer quality meetings/reviews (remote or in person)
·         Act as the focal point for receiving, coordinating and responding to customer Corrective Action Requests (CARs).
·         Support Proposal and Contract Reviews by  reviewing/identifying customer quality/process requirements impacting NETGEAR business or ISO/TL processes
·         Participate in the failure analysis investigations with customer, internal NTGR teams and/or suppliers and be able to summarize root cause and corrective actions in a timely manner. 

Qualifications:

•        Bachelor’s degree in Electrical Engineering or related degree. Advanced degree a plus.
•        5-8 years of experience managing customer quality with Service Providers (AT&T, Sprint, etc)
•        Thorough understanding of 8D problem solving.  
·         Good knowledge and understanding of ISO 9001 and TL9000 Quality Management Systems.
•        Must have previous experience with consumer products or telecom/networking equipment.
•        Must be capable of effectively interfacing at all levels of an organization, including executives, both internally in NETGEAR and externally with the customer.
•        Strong leadership skills with proven ability to drive complex issues to closure in a timely manner.
•        Must have superior communication skills (written and oral) and the ability to travel to customer sites (inside and outside U.S.) for direct customer interactions.
•        Must exhibit self-motivation, demonstrate sense of urgency and be capable of successfully multi-tasking in a high pressure, fast-paced environment.